Frequently Asked Questions

Ordering

 Please submit a Purchase Order and any Art if needed to our sales team. We will then confirm your order with a Sales Order and Art Proofs if needed by email.

Yes, we are happy to help you choose an award for your project. Budget and intended use can help us choose the right award for your use.

 For blank products, 3 days after order confirmation. For printed products, 7 to 10 working days. Larger or complex orders may take extra time.

es, we sell all of our Stillwater Awards with or without an imprint. We can also send them unassembled if needed.

es, we are also experts at designing and producing Custom Awards and such. See our www.logocut.com website. We also do FREE design work for Custom Award projects.

We only sell through qualified Distributors and dealers. If you do not have someone you are working with, we can help you find a Dealer in your area.

Yes, if your awards are printed, art proofs closely follow order processing and are an important part of the process. Quick responses are always important.

text, art, colors) All printing can be customized as much as needed or wanted. Changes take place in the Art Proofing process.

We do not have minimum quantity requirements.

Acrylic is our main component but we incorporate metal, wood and other materials to enhance the design if needed.

Yes. There are 3 ways to personalize our awards: Laser Engraving, Full Color Print, or an aluminum plate.

We require high resolution art at 300 DPI to size. Vector art is also preferred. If art is not suitable, extra charges may apply to insure a good quality print. 

Yes, if we are making a Custom Award or it is a larger order, and you have time, we suggest a prototype to make sure the product is what you are expecting.

Shipping

Yes we do have gift boxes for most of our award designs at an extra cost. You can see a photo of our gift boxes here/below. 

Awards with no print are carefully packaged and bulk shipped. All awards with printing are shrink-wrapped, then placed in a microfoam envelope for extra protection. Most orders are shipped in corrugated boxes.

Yes we can blind ship to your clients. There will be a charge for this service. 

Yes, we can ship all methods provided by UPS or FEDEX.

Yes we can use your UPS or FEDEX account to ship your order. 

Yes we can insure your order through UPS or FEDEX. 

We do have a fantastic Warehouse Release Program available. 

About Us

Our awards are all made, assembled, and shipped here in the USA from Salt Lake City, Utah. 

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*If you are a distributor, click here. If you are an end-user click here and we can connect you with a distributor. 

We won’t do a ‘find a dealer’ but we can include information on how a prospective wholesaler/dealer can apply to resell your products.

Additional Details about the Products themselves: what are they made of? Are they durable? Where are they made? How long will they last? Etc! ** SELLING FEATURES **